Privacy Policy

Privacy Policy & Booking Terms – PM Transfers

At PM Transfers, your privacy is our priority. We are committed to protecting your personal information and providing a safe, transparent, and secure experience when you use our services. This document outlines how we collect, use, store, and protect your personal information, along with detailed terms for bookings, cancellations, and travel policies. By using our services, you agree to the terms described below.

Collection of Personal Information

To provide reliable and safe transport services, we collect personal information from passengers, including but not limited to:

Full name, phone number, and email address
Pickup and drop-off addresses
Travel dates, times, and special instructions
Flight details for airport transfers
Payment information (securely processed)

We collect this information only for operational purposes, including booking, scheduling, communication, and service improvement. We never collect more information than necessary and do not share your details with unrelated third parties.

Use of Personal Information

The personal information collected is used strictly for the following purposes:

Booking Management: To confirm, process, and manage ride bookings efficiently
Customer Support: To respond to enquiries, provide updates, and resolve issues quickly
Travel Notifications: To inform passengers about ride confirmations, delays, cancellations, or changes
Service Improvement: To analyze feedback and enhance overall service quality
Legal Compliance: To meet requirements under Australian privacy laws, transport regulations, and consumer law

We do not sell or share your personal information for marketing purposes unless you have explicitly provided consent.

Booking Through Our Plugin

All bookings made via our online booking plugin or platform must comply with the following rules to ensure smooth operations:

Minimum Booking Time: All bookings must be made at least 12 hours in advance. If immediate travel is required, passengers may send an enquiry via email for special arrangements.
Cancellations: Bookings cancelled at least 2 hours before the scheduled ride will receive 50% of the fare refunded. Cancellations within 2 hours of the pickup time are non-refundable.
No-Show Policy: Passengers who fail to appear at the pickup location without prior notice will not be entitled to a refund. No-shows disrupt schedules and result in loss of service opportunity.
Airport Pick-Up Policy: For flights, drivers will wait up to 60 minutes after the flight lands. After this period, the ride will be considered a no-show, and no refund will be provided. Passengers are encouraged to provide accurate flight details to avoid delays.
Address Pick-Up Policy: For standard pick-ups, the driver will wait up to 15 minutes from the scheduled pickup time. Failure to arrive within this window will result in a no-show status, and the fare will be forfeited.
Special Requests: Any additional requests such as multiple stops, larger luggage, or specific vehicle types should be communicated during booking to ensure proper arrangements.

Storage and Security of Personal Information

We are committed to protecting your information with appropriate safeguards, including:

Secure Storage: Personal data is stored on secure servers with restricted access
Encryption: Sensitive information such as payment details is encrypted during processing
Access Controls: Only authorized personnel can access personal information for operational purposes
Regular Monitoring: Security systems are regularly updated to protect against unauthorized access, loss, or misuse

Your personal information is retained only as long as necessary to provide our services or comply with legal obligations.

Sharing and Disclosure of Personal Information

We will only disclose personal information in the following cases:

When required by law, government, or regulatory authorities
To third parties directly involved in providing transport services (e.g., payment processors, emergency services)
With your consent for specific purposes

We never sell your information or share it with unrelated marketing companies without your explicit permission.

Passenger Rights

Passengers have the right to:

Access the personal information we hold about them
Request corrections or updates to their personal data
Request deletion of personal information, subject to legal or operational requirements

Requests can be made via email or by contacting our customer support team.

Cookies and Online Tracking

Our website may use cookies and similar technologies to improve the user experience, remember preferences, and analyze traffic. Passengers may choose to disable cookies via browser settings; however, some booking functions may be affected.

Booking Terms & Conditions

Accuracy of Information: Passengers must provide correct travel details, including pickup location, contact number, and flight information.
Waiting Times: Drivers adhere to the 60-minute airport and 15-minute address waiting periods. Delays caused by passengers beyond these windows are considered no-shows.
Refunds: Refunds are provided as per cancellation rules. Partial or full refunds will be processed promptly via the original payment method.
Special Circumstances: Delays due to weather, traffic, or unforeseen events may occur. While we strive to be punctual, these factors may affect travel times.

Changes to the Policy

PM Transfers may update this Privacy & Booking Policy periodically to reflect changes in services, legal requirements, or operational practices. All updates will be posted on our website. Continued use of our services after updates constitutes acceptance of the revised policy.

Queries and Support

For any questions about this Privacy Policy, booking rules, or travel enquiries, please reach out to our team:

PM Transfers

Email: pinkal@pmtransfers.com.au
Phone: +61406260507

We are committed to ensuring your travel experience is safe, reliable, and enjoyable. Your privacy and satisfaction are always our top priority.